Wrong Item Received

We sincerely apologize for any inconvenience. To resolve this quickly, please follow these steps:

  1. Verify Your Order

    • Check the item number on your received product against your order confirmation email/invoice

    • If they don't match, please contact our customer service team immediately at service@homeliverelax.com

  2. Prepare These Details

    • Your original order number

    • Photos clearly showing:

      • The wrong item received

      • The packaging label

      • Any visible product numbers

  3. Return Process

    • Keep all original packaging

    • We'll provide a prepaid return shipping label

    • Choose either:

      • Exchange for the correct item (priority processing)

      • Full refund to your original payment method

Important Notes:

  • For your protection, we recommend:

    • Not scheduling installation until you've inspected all items

    • Keeping all packaging until you're completely satisfied

  • Unfortunately, we cannot reimburse for:

    • Installation labor costs

    • Project delays caused by incorrect shipments

We'll make this right! Our team typically responds within 24 business hours to wrong item reports.